Most questions are about batteries and charging, so they are answered first. If yours is not here, write to us — a person replies, usually within two business days.
Monday to Friday, US Eastern.
Every LUMSIC lamp carries a 24-month limited warranty covering manufacturing defects in the LED module, driver, charging circuit and housing. Battery capacity is covered for the first 12 months.
What is covered
Failure to power on, flicker at any brightness, a charging port that stops accepting a cable, or a touch sensor that stops responding under normal use.
What is not
Water damage, cracked housings from drops, normal battery ageing after 12 months, and products bought from unauthorised sellers.
To claim, email sales@lumsic.com with your Amazon order number and a short description. We replace rather than repair in most cases.
Orders placed on Amazon follow Amazon's return window and process, which is faster than anything we can do from here. Open your order in Amazon and choose Return or Replace.
If you bought from us directly, or the Amazon window has closed and the fault is a warranty issue, email sales@lumsic.com with your order number. We will confirm within two business days and arrange a replacement or refund.
Return shipping for warranty claims is covered by us. Change-of-mind returns are subject to the original seller's policy.
